Try these steps first
- Update IDVault and your device to the latest available version.
- Close and reopen IDVault, then try the action again.
- Review camera, NFC, notification, Photos, and iCloud access in System Settings.
Support
How can we help?
Get help with scanning, NFC, iCloud sync, permissions, or using IDVault across your Apple devices.
Contact
Talk to IDVault Support.
Tell us what happened, which device you use, and your Apple platform version. Including the IDVault app version can help us investigate faster.
Protect your documents
Never email scans, document photos, MRZ data, document numbers, or other identity details. We will not ask for your device passcode, Apple Account password, or encryption keys.
Resources
Privacy and data handling
Learn how IDVault processes document data, protects stored information, and handles optional iCloud sync and approved disclosures.
Read the Privacy Policy ↗